What your rental guests want


When you fit out your property for rental guests you will have to think of many things but bear in mind that the following are the items most quoted as being essential (not including price/guest testimonials)...

  • Pool*
  • View
  • Good weather (hot or snow)
  • Location from airport (under 90 minutes)
  • Location to beach/skiing gondola (5-10 minute walk)
  • Air-conditioning
  • Parking
  • Wifi Internet
  • Balcony / Sun Terrace
  • Satellite TV
  • Car not required
  • DVD Player
  • Cot and highchair
  • Cleanliness
  • Distance to beach / major attraction
  • If smoking permitted
  • Shaded areas
  • Security**
  • Hair Dryer**

*A safe pool is of huge importance to many guests. Is it gated? Does it have a shallow end? Do you have an electrical cover? Also many guests will want to know if your pool is heated.

**Espana Holidays in January 2012 conducted research into their property portfolio in Spain. Homes with a secure safe where rental guests could put their valuables was of great importance, with 21% of enquiries requesting this. The simple hair dryer also increased enquiry levels by 17%.

Despite you including everything in your adverts or website guests will still ask questions.

Here are the 10 most frequently asked questions from our rental guests during the booking process:

  1. Are you flexible with check in/out time?
  2. What is the parking like?
  3. Who will help if there is an emergency?
  4. Where are the nearest shops/supermarkets and when they are open?
  5. Car hire recommendations /airport Transfers
  6. Are there sun loungers?
  7. Do you have a hair-dryer?
  8. How do we get the keys?
  9. Do you have an iron/ironing board?
  10. Can you provide welcome packs/essential provisions?

Also asked: Exact location/Google co-ordinates, Cot, English TV channels, if pets allowed, security, freezer, will the power be switched on upon arrival, barbeque, views, babysitting, beach towels/chairs/umbrella, cooler box, weather or airline/airport strike consequences and local attractions.

Can you provide most of those?


Source: visual.ly on Pinterest


TripAdvisor 2012 Survey of over 1,200 travellers:

More Vacation for Less Money
Travelers say the chance to save money makes vacation rentals especially appealing. According to the survey, 82 percent of rental guests said they’d book a last-minute stay if they found a great deal. Additionally, 85 percent said they’d choose a vacation rental over a hotel if it meant saving money.

It’s All About Space
One in four respondents say that having more space is the main draw of vacation rentals. In addition, one in five say vacation rentals offer a better vacation experience, while almost one in five (19 percent) like having access to a full kitchen in a vacation rental.