Listings sites with the best customer service
684 holiday/vacation rental home owners and managers from 47 countries took part in our survey (Listings Sites – The Good, The Bad & The Ugly)
Question 7 (a).
Which listings sites offer the best and worst customer service for you?
Best (Please let us know why)
Listings sites with the best levels of customer service
(Website Name: Number of Respondents – Leading reasons)
1-10
1. HomeAway*: 90 – Quick responses, helpful and easy to reach.
2. VRBO: 76 – Helpful and personal service.
3. Airbnb: 74 – Quick responses and friendly.
4. None: 67
5. FlipKey: 44 – Quick responses.
6. HolidayLettings: 43 – Quick responses.
7. Booking.com: 31 – Having a dedicated account manager.
8. OwnerDirect: 27 – Quick responses, helpful and easy to reach.
9. OwnersDirect: 26 – Quick responses.
10. Spain-Holiday: 13 -Quick responses, personal service and easy to reach.
11-20
11. Homelidays: 12 – Efficient.
11.VacationHomeRentals: 12 – Helpful.
13. CHBO: 8 – Quick responses and helpful.
14. CraigsList: 6
15. OneOffPlaces: 5 – Quick responses and personal service.
16. SunnyRentals: 3 – Quick responses and helpful.
16. SpareRoom: 3 – Listen and offer discounts.
16. Dwellable: 3 – Quick responses and good mobile app.
19. HouseTrip: 2
19. CottagesInCanada: 2
*Includes HomeAwayUK as respondents did not differentiate between the two.
Other listing sites cited by respondents include VillaRenters, Vacando, ResortChoices, IVacationOnline, VisitEngland, VacationRentalsInNYC, Sawdays, Stillwells, SpecialUmbria, EatsAndRetreats, WeNeedAVacation, ResortsAndLodges, FloridaBestVillas, RecommendedFamilyHolidays, HawaiianBeachRentals, CheapClassifieds, GroupAccommodation, TurkeyAgain and TotsToTravel.
OTHER RESULTS FROM THIS SURVEY:
- Number of respondents & locations
- Listings sites used
- Listing sites producing the most leads
- Listings sites not recommended
- Listings Sites where hosts have not completed a listing and why
- Biggest concerns when using listings sites
- Listings sites providing the worst customer service
- Listing Sites mobile apps
- Suggested changes to listings sites
N.B. These results represent the answers and comments of the 684 survey respondents and in no way reflect the views of NeedMoreRentals.
Further Information
Due to the large response to this survey and extent of individual comment and opinion there was simply too much information to be included here. We have therefore summarised the most remarkable findings of this study.
If you would like to request any specific information about any of our results contact us on info(at)needmorerentals.com.
We will not share any direct comments or contact details of survey respondents however we can provide more in-depth detail about results relating to a specific website, country or owner/manager demographic.